I had a chat with my fellow Customer Success Manager Tracy Smith about how we train pam Champions differently than newer users of pam (the platform for achieving more). Earlier this week, she led a Champion training session at Cheshire Probation Trust and remarked that it’s quite different from normal coaching. Guiding a group around how to teach others within their organisation involves getting them to see the platform through our eyes. In essence, it’s about thinking in terms of theory versus practice, so that the Champions can recognise WHAT you can put on pam and then identify HOW to do it. Here at Alliantist, we’ve created an adjective for this concept: is it pamable?

That meeting you have coming up next week? pamable. Managing that new contract? pamable. Payment By Results? pamable. Major event management? pamable. Multi-agency working? pamable. Community Safety partnerships? pamable.

The list goes on and on; in fact, the “what’s pamable?” game has become popular around Alliantist’s office as I’m writing this blog. And the benefits of understanding what’s pamable have started to become apparent for many of our customers across the country. As a trusted advisor in the North, Tracy has recently been asked to attend a Police Command Team meeting to guide them on the best way to facilitate meetings on pam. What they’re finding is that time previously wasted at the start of meetings on administrative and agenda business is now going to be managed collaboratively beforehand in pam. This means they’ll be able to dive straight into what’s really important, having already brainstormed together online.

This new way of working was…well…new to both Tracy and me before we joined Alliantist. We sometimes have a laugh with each other about how we both came into the organisation on our first days and sat down in meetings with a notebook and pen. The only time we use writing implements now is when we’re drawing diagrams or brainstorming on flipcharts or whiteboards. But guess what happens with that information? We take photos on our mobiles and then upload them into pam so that others involved can contribute to our ideas. Our thoughts are instantly pamable, and that’s what real-time collaboration is all about.

This week marked Tracy’s one-year anniversary at Alliantist, and when I asked her to give me the highlights, she said that it was transforming the way she works and being able to understand the needs of different customers in order to help them succeed on pam with their business objectives. After seeing the way her customers have grown during the last year, this next one will be an exciting year to watch as the landscape of multi-agency working and collaboration begins to transform.