As one of two Customer Success Managers at Alliantist, I have the great pleasure of visiting customers in the Southern region on a regular basis to show them how to get the best use out of pam, the platform for achieving more. Though we live in a time of great technological innovation, some people experience anxiety towards new ways of working. Trying something new can be a powerful opportunity for change, but it’s all about taking that first step.
This week, I led a couple of introductory pam sessions for Councillors at Lewes District Council, many of whom had never before worked with technology beyond email. One Councillor in particular was hesitant towards the start of the session, but I reassured her that if she could use email, she could use pam. By the end of the hour, she approached me with excitement that she was ready to start using the platform and couldn’t wait to log on. She could see how pam would allow her to collaborate with her colleagues and enable her to get work done in a more efficient way. Within one hour, she had gone from being reluctant to feeling galvanised, and this tiny spark of change is what motivates me each week.
My fellow colleague, and Northern Customer Success Manager, Tracy, also ran a session at Cheshire Probation Trust this week. For her, it wasn’t about showing the orientation of pam, but rather thinking about what’s pamable. This involved getting her customers to think about how they do their work now, and fleshing out what they can keep doing, stop doing and start doing. The rewards involved with thinking and working this way has helped her customers see a ROI. Tracy also met with members of the Humberside Probation Trust Management Team to demonstrate our new Restricted pam platform and to discuss how it would change the landscape of multi-agency working for them. With so many organisations looking to work in a more collaborative fashion, change is on the horizon – and pam is the vehicle facilitating that innovation.
When I was contemplating joining Alliantist, I was inspired by the change pam was allowing its customers to make, both in the way they get work done and in the way the platform enabled them to transform their ecosystem for the better. But, anxious about the unknown, I was slightly unsure of making a career change. “Leap and a net will appear,” I was told. These six words have stayed with me ever since, and they follow me whenever I observe someone hesitating before doing something new. Though newer doesn’t always mean better, a positive change does involve new ways of working. I know a Councillor in Lewes who is taking a leap this week, and pam is the net appearing for her.
Join us each week in our CSM blog as we discover how pam is enabling our customers to make meaningful change.