Keeping Your Data Safe

As daily users of pam ourselves, we understand it’s important for your information to be kept safe. We have written about the potential pitfalls of cloud-based working in the past. You and your partners need assurance in the service in terms of confidentiality, integrity and availability. We are proud to give you that assurance.

You can trust in pam because:

  • pam is the only pan-government PSN certified platform of its type*
  • we are UKAS certified ISO 27001: 2013 (Registration number ISM 1012806)
  • we are HMG Security Policy Framework compliant
  • our data centre providers also have ISO 27001 or its equivalent
  • pam undergoes regular penetration tests as part of our certification
  • key operational staff are Security Cleared
  • we guarantee a minimum of 99.5% uptime and have always surpassed it
  • many of your partners and organisations you would know already trust in pam

Your pam contract gives you a range of assurances about how we, as your data processor, treat your data. Where you are sharing information and working with other organisations on the platform, we assume you have already got in place appropriate information sharing agreements (if not, we can help you with that too). In certain places on pam we’ll also remind you about those agreements with partners.

ISO warning


Additional Resources

*pam has two platform options. These are simply described as pam over the internet and pam over secure government networks. Both variants have exactly the same codebase.

Need further help? Get in touch...

Message us via pam, email us at or call 01273 041 042.
  • Sam Peters
  • Roy Crombleholme
  • Stuart Johnson