Monitor response times in Tracks against RAG Ratings or SLA targets


Tracks in pam have a range of features that allow you to track and monitor your response time to any items that are raised on the track. Using the Categories and Deadline feature you can clearly indicate the priority of an item and the time remaining until it is due.

This short video shows how you use, Categories, Deadlines, Outcomes and the built in stats for each track to monitor your work.

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  • Sam Peters
  • Roy Crombleholme
  • Stuart Johnson